Leveraging more than 6 years of media and  training experience of learning & development specialists, Group Media offers customized, end-to-end customer service training programmes targeted at organizations with a large customer base. Such customer relationship management training programs focus on best practices, strategies and techniques to improve customer experience and are meant for all levels starting from new recruits to seasoned professionals at the client organizations and their outsourced partner locations. Our customer service training programmes build and maintain the common minimum standards of service for branded retail stores, call centres and enable organizations to deliver a consistent brand standard across geographies.